The sale of the products (hereinafter the “Products”) offered on our website www.rosamosario.com (hereinafter the “Website”), featuring the “Rosamosario” trademark (hereinafter the “Trademark”), is regulated under these general sales conditions (hereinafter the “General Sales Conditions”).

1. General Information

1.1 The sale of the Products offered on the Website is regulated under these General Sales Conditions.

1.2 Rosamosario reserves the right to apply, to one or more orders (hereinafter the “Order”), specific contractual conditions, reported in the order summary before the sale is confirmed by the Customer and made final (hereinafter the “Specific Provisions”). In such case, the contractual conditions applicable to the single Order shall be both the General Sales Conditions and the Specific Provisions. Should there be any discrepancy between the General Sales Conditions and the Specific Provisions, the Specific Provisions shall prevail for the aspects specifically referred to therein.

1.3 The Products are sold directly by the distributor of Rosamosario (hereinafter “Rosamosario”), a globally registered trademark.

1.4 Rosamosario may at any time modify or amend these General Sales Conditions. Modifications take effect from the moment they are published on the Website, without prejudice to any Orders already accepted by Rosamosario, which remain governed exclusively by the General Sales Conditions and Specific Provisions in force at the time each Order was concluded.

2. Sales Policy – Sales and Product Delivery Limitations

2.1 The Products featured on the Website are offered to natural persons acting for purposes outside the scope of a business, industrial, or professional activity (hereinafter the “Clients”).

2.2 Rosamosario reserves the right to reject any orders originated by persons other than the Clients, and to set, for each category of Products, a maximum number of purchasable items.

2.3 The Customer acknowledges and accepts that the Products may be delivered exclusively to the countries listed in the “Delivery and Invoice Methods” section of the Website. The invoice and shipment address must be within the same country.

2.4 All communications to the Customer will be sent by Rosamosario to the e-mail address provided by the Customer during registration or at final purchase if the Customer checks out as a guest. Any change to that address must be communicated to Rosamosario in writing without delay.

3. Purchasing Procedure

3.1 Each Product offered for sale is described and shown on the Website, including photographs, price per unit inclusive of VAT, and the colours, sizes, shapes and/or formats available, where applicable.

3.2 Some Products may be shown on the Website for advertising purposes only. Such Products are not for sale and cannot be purchased.

3.3 Rosamosario takes measures to ensure that photographs on the Website faithfully reproduce the Products; however, variations may occur due to the technical characteristics and colour resolution of the device used to access the Website. Images and colours are therefore indicative only, and Rosamosario is not responsible for any discrepancy between a Product and its representation on the Website for these reasons.

3.4 To complete an Order, the Customer must follow the instructions and procedures provided on the Website.

3.5 The Customer must verify all details of an Order before confirming it, entering all information required on the Website. Before completing the Order, the Customer will be asked to confirm that they have read and accept these General Sales Conditions. Should the Customer decline to accept the contents of the Order or these General Sales Conditions, the Order cannot be completed.

3.6 Before final confirmation, the Order may be modified or corrected. Once confirmed, the Order may no longer be modified, but only cancelled.

3.7 Upon completing the purchase, the Customer is advised to download, save, or print all conditions relating to the Order, including the Terms and Conditions applicable at the time the Order is completed. The Customer will also receive an e-mail confirming that the Order was received, summarising the Order details (Customer data, delivery options and address, model, colour and size of the Products selected, applicable price and delivery fees).

3.8 The Customer may monitor the Order status by contacting the Customer Care service via the details provided in the “Contact Us” section of the Website.

4. Prices and Payment Procedure

4.1 Prices are expressed in Euro and US Dollars and include VAT, excluding local customs duties and taxes.

4.2 The total amount of each Order also includes any applicable delivery fees, calculated as specified under Article 7 (“Shipping: Delivery, Transit Times and Customs Fees”).

4.3 Rosamosario reserves the right to modify Product prices at any time and without notice. Such modifications are valid from the moment they are published on the Website, without prejudice to Orders already confirmed by the Client, for which the price applicable at the time the Order was concluded remains valid.

4.4 Products may be paid for exclusively by credit card. Accepted card types are indicated in the “Payment Methods” section of the Website.

4.5 Credit card payments are governed by the rules of the relevant card circuit, including any applicable spending limits.

4.6 An Order is confirmed as successfully concluded only once the credit card data has been verified and payment authorised by the Client’s card issuer.

4.7 Once an Order is forwarded to the relevant Rosamosario department, the Client receives an e-mail confirming that the Order has been processed, followed by confirmation once the Products have shipped.

4.8 Credit card data is handled exclusively by the card circuit administrator, under strict confidentiality. Rosamosario is not responsible for fraudulent or illegal credit card activity by third parties in connection with purchases made on the Website. Rosamosario reserves the right to cancel any transaction or Order where such activity is reported. Additional information or documents may be requested to ensure security; failure to provide these entitles Rosamosario to deny the transaction.

5. Product Availability

5.1 The Customer acknowledges that the supply of Products offered on the Website is limited.

5.2 One or more Products may occasionally be unavailable. In such cases, Rosamosario will inform the Customer by e-mail within 20 days of the Order being completed.

5.3 Should none of the Products ordered by the Customer be available, Customer Care will notify the Customer by e-mail that the Order cannot be processed and will be annulled. In such case, no charge will be made to the Customer’s credit card.

5.4 Where a Product becomes unavailable after part of an Order has already been dispatched, Rosamosario will inform the Customer of the revised Order contents and any resulting adjustment to the total charge.

6. Shipment and Delivery

6.1 Rosamosario processes each confirmed Order within an estimated 1 to 3 weeks of the working day following the day the Order was placed. During seasonal sales and periods when the company is closed, delivery times may be delayed.

6.2 The Client is notified by e-mail as soon as the Products are dispatched.

6.3 Customer Care is available to assist with Order status and any issues relating to shipment or delivery. This service may be delayed or interrupted during periods when the company is closed.

6.4 Customers must check the Products immediately upon delivery to confirm compliance with the Order, ensure no items are missing, and report any manifest defects.

6.5 If the Customer signs the delivery slip without reservation, no claim may be made at a later date, without prejudice to Article 9 on hidden defects.

6.6 In the event of a failed delivery, or where the delivery slip records missing items compared to the Order, Rosamosario will reimburse the Customer as promptly as possible.

7. Shipping: Delivery, Transit Times and Customs Fees

7.1 Delivery fees are shown, together with all other applicable costs, at checkout before final confirmation of the Order.

7.2 Shipping fees apply to all Orders and will be calculated and shown at checkout.

7.3 Non-European countries are shipped on a Delivery Duties Unpaid basis. All duties and taxes are the Customer’s responsibility. Should the Customer refuse delivery for any reason, the Customer will still be charged applicable duties and taxes; the item will be returned to Rosamosario and the Customer will be charged directly for the unpaid duties, taxes, and any additional shipping costs incurred.

7.4 Estimated transit time is 2 to 6 working days from dispatch.

7.5 Order preparation takes up to 1 week. In total, Customers should expect delivery within approximately 1 to 3 weeks from the date the Order is placed.

8. Right of Withdrawal – Returns

8.1 The Customer has the right to withdraw from an Order, in whole or in part, without penalty and without stating a reason, within 14 days of receiving the Products. After this 14-day period, the Order may no longer be withdrawn.

8.2 To exercise the right of withdrawal, the Customer must, within the above period, return the Products to Rosamosario via courier, together with the duly completed Return Form included in the Products’ packaging. The Products must be returned in their original condition and packaging, with tags still attached where applicable. Failure to do so means the withdrawal will not be considered validly exercised.

8.3 The Customer may use the Rosamosario courier for the return, in which case shipping costs are borne by Rosamosario. Full instructions are included in the Return Form found in the Products’ packaging. The Customer may also use another courier, in which case shipping costs and transport risk are borne by the Customer.

8.4 If the right of withdrawal has not been validly exercised as set out above, Rosamosario will not accept the returned Products and will send them back to the Customer at no additional shipping cost.

8.5 Where the right of withdrawal has been validly exercised, Rosamosario will refund the amount paid for the returned Products – net of any shipping costs – as promptly as possible, and in any case within 14 days of receiving the returned Products.

8.6 Amounts are considered refunded within the prescribed term when credited with a value date no later than the expiry of the 14-day term. Rosamosario is not liable for delays in the actual credit attributable to the Customer’s bank or credit card provider.

9. Liability for Hidden Defects

9.1 Without prejudice to Article 6 above, Rosamosario is liable for defects in the Products.

9.2 The legal warranties provided under Italian law, and in particular Articles 129, 130 and 132 of the Italian Consumer Code, apply to the sale of the Products. The Customer has the right to have Products restored to their original specification, at no cost, through repair or replacement, or, where neither is possible, to a price reduction or cancellation of the Order.

9.3 Customers lose the rights described above if the defect is not reported to Rosamosario within two months of the defect being noticed. In any case, any action to enforce rights relating to hidden defects expires 26 months from the date of delivery of the item.

9.4 The costs of returning defective Products are borne entirely by Rosamosario.

9.5 To return a defective Product, the Customer must contact Customer Care by telephone or e-mail (info@rosamosario.com). Customer Care will open a case and send the Customer a code to be entered on the Return Form included in the Products’ packaging.

9.6 The Customer must return the defective Products to Rosamosario via courier, together with the duly completed Return Form included in the packaging.

9.7 The Products must be returned in their original condition and packaging, with tags still attached where applicable.

9.8 If the Products are not returned in accordance with the above process and terms, Rosamosario will decline to accept the return and will send the Products back to the Customer at no additional shipping cost.

9.9 The Customer may use FedEx or any other courier to return defective Products. In all cases, shipping costs for the return of defective Products are borne entirely by Rosamosario.

10. Customised Products

10.1 Pursuant to Article 59(c) of Legislative Decree No. 206 of 6 September 2005 (the “Consumer Code”), the right of withdrawal, cancellation or return does not apply to Orders for tailored or clearly custom-made Products.

10.2 Payment for customised Products must be completed before shipment.

10.3 Customised Products will be delivered within the terms indicated in the Order.

11. Applicable Law and Disputes

11.1 Orders and these General Sales Conditions are governed by Italian law and interpreted accordingly.

11.2 Any dispute relating to an Order and/or these General Sales Conditions must be brought before the court having jurisdiction over the Customer’s place of domicile or residence, as determined by applicable law, or as otherwise chosen by the Customer.

12. Contacts

12.1 For further information, assistance, or queries, Customers may contact Rosamosario:

Email: info@rosamosario.com

WhatsApp: +39 333 127 5878